> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chattermate.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center

> Turn your knowledge base into a public, searchable help center — auto-generate FAQs, import from URLs or PDFs, customize the branding, publish articles, and serve it on your own domain with AI-powered search.

# Help Center

Turn what your agents already know into a public, searchable **help center**. ChatterMate
generates FAQs from your knowledge base (or imports them from a URL or PDF), lets you review and
publish them as articles, and serves a fast, SEO-friendly site with AI-powered search and an
optional embedded chat widget.

<Frame>
  <img src="https://mintcdn.com/chattermatechat/buH6Jn2rnKKS8XwH/images/help-center-public.jpg?fit=max&auto=format&n=buH6Jn2rnKKS8XwH&q=85&s=05b4010f2d19d3f2682a2da35f4d11b1" alt="Public ChatterMate help center — search bar, browse-by-topic, and article cards" width="1593" height="820" data-path="images/help-center-public.jpg" />
</Frame>

## Where to manage it

Open **FAQ Manager** in the dashboard. It has two tabs:

<CardGroup cols={2}>
  <Card title="FAQs" icon="list-check">
    Generate, import, write, review, and publish your questions and answers.
  </Card>

  <Card title="Customization" icon="palette">
    Branding, logo, header links, AI search, the chat widget, and your custom domain.
  </Card>
</CardGroup>

<Note>The Help Center is a **Pro / Enterprise** feature. On the community edition it is fully open.</Note>

## Building your FAQs

<Frame>
  <img src="https://mintcdn.com/chattermatechat/buH6Jn2rnKKS8XwH/images/help-center-generation.jpg?fit=max&auto=format&n=buH6Jn2rnKKS8XwH&q=85&s=dc9d07ee66f30fb94b1e257420e0e8c6" alt="FAQ Manager — generate, import, search and publish FAQs grouped by category" width="1528" height="872" data-path="images/help-center-generation.jpg" />
</Frame>

There are four ways to fill your help center, and they all land as **drafts** you review before
publishing:

<AccordionGroup>
  <Accordion title="Generate from your knowledge base" icon="sparkles">
    Pick one or more knowledge sources and ChatterMate drafts grouped Q\&A from their content. You
    choose which sources to use, and a credit estimate is shown before you start. Regenerating only
    processes sources that don't already have FAQs.
  </Accordion>

  <Accordion title="Import from a URL" icon="link">
    Point at an existing help center or page. Two modes:

    * **Q\&A** — AI extracts question/answer pairs (uses credits).
    * **Articles** — crawls the linked articles and imports them as-is in Markdown (no AI, no credits), re-hosting their images.
  </Accordion>

  <Accordion title="Import from a PDF" icon="file-pdf">
    Upload a PDF and ChatterMate extracts Q\&A pairs from its text.
  </Accordion>

  <Accordion title="Write them manually" icon="pen">
    Add a question and a Markdown answer yourself, with a rich editor and image uploads.
  </Accordion>
</AccordionGroup>

Imports and generation run in the **background** — you'll be notified when they finish. Then
review: edit answers (Markdown supported), organize categories, and **publish** the ones you want
live. Bulk-select to publish, unpublish, or delete many at once.

## Customize the appearance

<Frame>
  <img src="https://mintcdn.com/chattermatechat/buH6Jn2rnKKS8XwH/images/help-center-customization.jpg?fit=max&auto=format&n=buH6Jn2rnKKS8XwH&q=85&s=26135ac7aaa5b9db6997182803b09192" alt="Help Center customization — logo, brand color, header links, AI search and chat-widget toggles" width="544" height="751" data-path="images/help-center-customization.jpg" />
</Frame>

Under **Customization** you control how the public site looks and behaves:

* **Logo** and **brand color** — applied across buttons, links, search and highlights.
* **Title** and **description** — heading and SEO metadata.
* **Header links** — up to six nav links back to your website.
* **AI quick summary in search** — an instant AI answer above search results, grounded in your published FAQs.
* **Chat widget** — embed an agent's chat widget so visitors can start a conversation.

Changes apply instantly to your published site.

## The public site

Once enabled, your help center is live at `https://{your-slug}.help.chattermate.chat`. Visitors get:

* **Instant search** across your published FAQs, with an optional **AI answer** on top.
* **Browse by topic** — articles grouped by category.
* **Article pages** with clean, shareable URLs and a **"Was this helpful?"** vote on each one.
* The embedded **chat widget** when they need a human.

Everything is server-rendered for SEO, with a sitemap and per-article structured data.

## Custom domain

Serve the help center on your own domain (e.g. `help.acme.com`) instead of the default subdomain:

<Steps>
  <Step title="Add your domain">
    In **Customization → Custom domain**, enter your domain. ChatterMate shows the two DNS records to add.
  </Step>

  <Step title="Add the DNS records">
    At your DNS provider, add the **CNAME** (points your domain at ChatterMate) and the **TXT**
    verification record shown in the dashboard.
  </Step>

  <Step title="Verify">
    Click **Verify domain**. Once DNS resolves, the certificate is provisioned automatically and your
    help center goes live on your domain over HTTPS.
  </Step>
</Steps>

## Manage it from the CLI

Everything above (except knowledge-base generation) can be scripted with the
[ChatterMate CLI](/features/cli#help-center):

```bash theme={null}
# Create and publish an FAQ
chattermate help-center faq create --question "How do I reset my password?" \
  --answer "Open **Settings → Security** and choose *Reset password*." --status published

# Import an existing help center as articles (no AI)
chattermate help-center import url https://help.acme.com --mode articles

# Brand the site and add your logo
chattermate help-center configure --title "Acme Help" --brand-color "#4338CA" --enable
chattermate help-center logo set ./logo.png

# Connect a custom domain and verify it
chattermate help-center domain set help.acme.com
chattermate help-center domain verify
```

## Next steps

<CardGroup cols={2}>
  <Card title="Knowledge Base" icon="book-open" href="/features/knowledge-base">
    Add the content your FAQs are generated from.
  </Card>

  <Card title="CLI → Help Center" icon="terminal" href="/features/cli#help-center">
    Automate FAQ and help-center management from your terminal or CI.
  </Card>
</CardGroup>