> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chattermate.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Human Agents

> Manage human agents in ChatterMate by adding users, assigning roles, organizing teams into groups, and routing chats so people and AI handle support together.

# Human Agents Management

Configure and manage human agents to provide seamless customer support alongside AI agents.

<Frame>
  <img src="https://mintcdn.com/chattermatechat/KuJSDVe8niV0oBYv/images/human-agents.png?fit=max&auto=format&n=KuJSDVe8niV0oBYv&q=85&s=734b80a40a7bd5e6f28e149351d25b59" alt="Human Agents Dashboard" width="3024" height="1348" data-path="images/human-agents.png" />
</Frame>

## User Management

### Adding Users

1. Click "+Add User" in the Users tab
2. Fill in user details:
   * Full Name
   * Email Address
   * Role Selection
   * Active Status
   * Password (for new users)

### Password Security

* Minimum 8 characters required
* Must include uppercase and lowercase letters
* Must include numbers and special characters
* Real-time password strength indicator
* Secure password validation

### User Status Options

* Active: Full system access enabled
* Inactive: Access temporarily suspended
* Status can be changed anytime

## Groups Management

### Creating Support Groups

1. Navigate to Groups tab
2. Click "+Add Group"
3. Set group name and description
4. Configure group settings

### Group Features

<CardGroup cols={2}>
  <Card title="Edit Group" icon="pencil">
    Customize group settings and details
  </Card>

  <Card title="Manage Members" icon="users">
    Control group membership
  </Card>
</CardGroup>

### Member Management

* Add or remove group members
* View member information
* Manage member roles
* Track member status

<Card title="Roles & Permissions" icon="shield" href="/features/roles">
  Next: Learn how to manage roles and permissions
</Card>