> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chattermate.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Jira Integration

> Connect ChatterMate with Jira so AI agents create and update tickets from customer chats and answer status inquiries, streamlining issue tracking and support.

# Jira Integration

Integrate ChatterMate with Jira to enable AI-based ticket management and status inquiries. Let your AI agents create and update tickets based on customer issues to seamlessly track and resolve support requests.

<Frame>
  <img src="https://mintcdn.com/chattermatechat/KuJSDVe8niV0oBYv/images/jira-integration.png?fit=max&auto=format&n=KuJSDVe8niV0oBYv&q=85&s=a49fe0ac23dd482b077c60d826ab73ea" alt="Jira Integration Dashboard" width="3024" height="1472" data-path="images/jira-integration.png" />
</Frame>

## Integration Benefits

<CardGroup cols={2}>
  <Card title="AI-Powered Ticket Management" icon="robot">
    AI agents automatically create and update Jira tickets based on customer conversations
  </Card>

  <Card title="Status Inquiries" icon="magnifying-glass">
    Customers can ask about ticket status and receive immediate updates from AI agents
  </Card>
</CardGroup>

## Seamless Integration

ChatterMate connects to Jira using OAuth authentication, providing a secure and straightforward setup process:

1. Navigate to the Integrations page in ChatterMate
2. Select Jira from the available integrations
3. Click the "+ Connect" button
4. Authorize the connection using Jira OAuth

<Note>
  Only Jira OAuth authentication is required. No complex configuration or webhook setup needed.
</Note>

## Agent-Specific Configuration

Each AI or human agent can be configured with specific Jira integration settings:

<Frame>
  <img src="https://mintcdn.com/chattermatechat/KuJSDVe8niV0oBYv/images/jira-agent-config.png?fit=max&auto=format&n=KuJSDVe8niV0oBYv&q=85&s=5a686b027b8c365fa178f0571fef5e94" alt="Agent-specific Jira Configuration" width="3002" height="1526" data-path="images/jira-agent-config.png" />
</Frame>

### Ticket Creation Triggers

Configure when tickets should be automatically created in Jira:

* Issues without immediate resolution
* No transfer agent available
* Transfer requests not attended
* Customer follow-ups
* Complex issues requiring tracking

<Tip>
  You can enable or disable automatic ticket creation for each agent individually, allowing for specialized handling based on agent roles and responsibilities.
</Tip>

## Ticket Creation

### AI-Powered Ticket Creation

AI agents can automatically:

* Detect when a customer issue requires tracking
* Create appropriate Jira tickets with relevant details
* Update customers on ticket status
* Add conversation context to ticket descriptions

### One-Click Ticket Creation for Human Agents

Human agents can create Jira tickets with a single click:

<Frame>
  <img src="https://mintcdn.com/chattermatechat/KuJSDVe8niV0oBYv/images/jira-ticket-creation.png?fit=max&auto=format&n=KuJSDVe8niV0oBYv&q=85&s=eced54a4732916b2d3ce4e8c43cb4bb3" alt="Create Jira Ticket Dialog" width="3014" height="1514" data-path="images/jira-ticket-creation.png" />
</Frame>

The ticket creation dialog allows agents to:

* Select the appropriate project
* Choose the issue type
* Set priority
* Add a summary and description
* Include conversation context automatically

## Ticket Customization

### Project Selection

Choose which Jira project tickets should be created in based on:

* Customer issue type
* Support department
* Agent specialization

### Issue Type Configuration

Map ChatterMate conversation categories to appropriate Jira issue types:

* Bug reports
* Feature requests
* Support inquiries
* Account issues

### Priority Setting

Set ticket priority based on:

* Customer status
* Issue urgency
* Business impact
* Resolution timeframe

## Customer Experience

Customers benefit from the integration through:

* **Transparent Tracking**: Receive ticket IDs and status updates directly in the conversation
* **Status Inquiries**: Ask about ticket status at any time and receive immediate responses
* **Seamless Handoffs**: Transition between AI and human agents while maintaining ticket context
* **Consistent Updates**: Receive notifications as their issue progresses through resolution stages