> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chattermate.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Testing AI Agent

> Test your ChatterMate AI agent in a simulated chat before going live to verify responses, customer identification, and behavior, catching issues pre-production.

# Testing AI Agent

Test your AI agents in a simulated environment to ensure they provide accurate and appropriate responses before deploying to production.

<Frame>
  <img src="https://mintcdn.com/chattermatechat/KuJSDVe8niV0oBYv/images/testing-agent.png?fit=max&auto=format&n=KuJSDVe8niV0oBYv&q=85&s=deb4c10b11357195c4672d7d8ffddaad" alt="AI Agent Testing Interface" width="1668" height="1412" data-path="images/testing-agent.png" />
</Frame>

## Customer Identification

### Email Collection

* Email is required before starting a chat
* Automatically identifies returning customers
* Loads previous conversation history
* Maintains context across sessions

## Testing Features

### Conversation Testing

<AccordionGroup>
  <Accordion title="Basic Interactions">
    * Test standard greetings and responses
    * Verify tone and communication style
    * Check response formatting
    * Test multi-turn conversations
  </Accordion>

  <Accordion title="Knowledge Retrieval">
    * Test queries against added knowledge
    * Verify accurate information recall
    * Check context maintenance
    * Test complex multi-topic queries
  </Accordion>

  <Accordion title="Human Handoff">
    * Test automatic transfer triggers
    * Verify after-hours behavior
    * Check transfer messages
    * Test manual transfer requests
  </Accordion>
</AccordionGroup>

## Test Scenarios

### Customer Context

1. **New Customer**
   * First-time interaction
   * No previous history
   * Basic profile creation

2. **Returning Customer**
   * Previous history loaded
   * Context from past interactions
   * Personalized responses

### Common Test Cases

<CardGroup cols={2}>
  <Card title="Product Inquiries" icon="box">
    Test product knowledge and pricing responses
  </Card>

  <Card title="Support Issues" icon="life-ring">
    Verify troubleshooting capabilities
  </Card>

  <Card title="Account Questions" icon="user">
    Test account-related responses
  </Card>

  <Card title="Complex Scenarios" icon="puzzle">
    Multi-step problem resolution
  </Card>
</CardGroup>

## Chat History

### History Features

* Complete conversation logs
* Timestamp for each interaction
* Session summaries
* Action tracking (transfers, resolutions)

### History Usage

* Context for personalized responses
* Issue tracking and follow-up
* Training data for improvements
* Quality assurance reviews

<Note>
  Chat history is automatically associated with the customer's email address, allowing for seamless continuation of conversations across multiple sessions.
</Note>

## Testing Best Practices

1. **Systematic Testing**
   * Start with basic queries
   * Progress to complex scenarios
   * Test edge cases
   * Verify error handling

2. **Knowledge Testing**
   * Test recently added content
   * Verify cross-document knowledge
   * Check information accuracy
   * Test knowledge updates

3. **Customer Experience**
   * Verify response times
   * Check message formatting
   * Test file attachments
   * Validate email notifications

## Test Environment

### Features Available

* Real-time chat interface
* Knowledge base access
* History simulation
* Transfer scenarios

### Testing Tools

* Chat widget preview
* Response analysis
* Performance metrics
* Error logging

<Warning>
  Test thoroughly in the staging environment before deploying changes to production. This includes testing with different customer profiles and various conversation scenarios.
</Warning>

## What's Next?

After testing your AI agent:

1. Review test results
2. Make necessary adjustments
3. Update knowledge if needed
4. Deploy to production

<Card title="Widget Integration" icon="code" href="/features/widget">
  Next: Learn how to integrate the chat widget into your website
</Card>