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ChatterMate

ChatterMate is an intelligent customer support platform that combines AI agents with human oversight. It enables businesses to provide 24/7 support through AI agents that can handle common queries, escalate complex issues, and continuously learn from knowledge base articles.

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Key Features

AI-Powered Responses

Context-aware AI with multiple provider support (OpenAI GPT-4, Google AI, Ollama)

Human Handoff

Seamless transition to human agents when needed

Deep Integration

Connect with Jira, Zendesk, Slack, and more (Coming Soon)

Custom Theming

Fully customizable chat interface

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Technical Features

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Backend (FastAPI)

  • Real-time WebSocket communication
  • Knowledge base management with vector search (PGVector)
  • OCR capabilities with RapidOCR
  • JWT & Firebase Authentication
  • PostgreSQL with SQLAlchemy ORM
  • Firebase Cloud Storage
  • Auto-generated API documentation

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Frontend (Vue 3)

  • Real-time chat widget with markdown support
  • Agent dashboard for conversation monitoring
  • Knowledge management interface
  • White-label customizable widget
  • Theming with PrimeVue and HeadlessUI
  • Firebase Cloud Messaging integration
  • Modern toast notifications (Vue Sonner)
  • Comprehensive testing suite

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Prerequisites

Python 3.12+
Node.js 22+
PostgreSQL 14+ (with Vector extension)
Firebase Project
Redis (Optional for rate limiting)

Quickstart

Get up and running in minutes

Features

Learn about ChatterMate’s capabilities

Development

Set up your development environment