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AI Provider Configuration

Configure your preferred AI provider to power ChatterMate’s intelligent customer support capabilities.

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Available Providers

ChatterMate supports multiple AI providers, giving you the flexibility to choose the one that best fits your needs:

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Configuration Fields

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AI Provider

Select your preferred AI provider from the dropdown menu. Each provider has its own strengths:

• OpenAI (Recommended): Best-in-class models with consistent performance
• Anthropic: Strong reasoning and analysis capabilities
• Google: Integrated with Google’s ecosystem
• Others: Specialized use cases and self-hosting options

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Model Name

Enter the model identifier for your chosen provider. Our recommendations:

gpt-4-0125-preview  # Latest GPT-4 Turbo
gpt-4               # Standard GPT-4
gpt-3.5-turbo      # Cost-effective option

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API Key

Your provider’s API key for authentication. Security measures:

• Keys are encrypted before storage
• Keys are never logged or exposed in plaintext
• Access is restricted to authorized systems only
• Regular key rotation is supported
• Compliance with SOC 2 standards

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Best Practices

1. Provider Selection

   • Start with OpenAI’s GPT-4 for best overall performance
   • Consider Anthropic’s Claude for complex reasoning tasks
   • Use Ollama for self-hosted deployments

2. Model Choice

   • Balance between capability and cost
   • Test different models before production
   • Monitor usage and adjust as needed

3. Security

   • Use environment-specific API keys
   • Rotate keys periodically
   • Monitor usage for anomalies

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What’s Next?

After configuring your AI provider:

1. Test the configuration with sample queries
2. Customize the AI agent’s behavior
3. Add domain knowledge to improve responses
4. Set up human handoff rules