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AI Provider Configuration

Configure your preferred AI provider to power ChatterMate’s intelligent customer support capabilities.
AI Provider Configuration

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Available Providers

ChatterMate supports multiple AI providers, giving you the flexibility to choose the one that best fits your needs:

OpenAI

GPT-4.1, GPT-4o, and o-series models

Anthropic (Claude)

Claude Opus, Sonnet, and Haiku

Google Gemini

Gemini 2.5 Pro / Flash

Mistral

Mistral Large, Medium, and Small

xAI (Grok)

Grok 4 and Grok 3

DeepSeek

DeepSeek Chat and Reasoner

Groq

Ultra-fast inference (GPT-OSS, Llama)
Every provider is bring-your-own-key — you supply your own API key, encrypted at rest. When you pick a provider, a “Get your API key” link points to that provider’s console.

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Configuration Fields

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AI Provider

Select your provider from the grid. All listed providers support tool calling and structured output, so any of them works with ChatterMate’s agents, knowledge search, and workflows:
  • OpenAI (Recommended): Best-in-class models with consistent performance
  • Anthropic (Claude): Strong reasoning and analysis
  • Google Gemini: Large context windows, great price/performance
  • Mistral / xAI (Grok) / DeepSeek / Groq: Cost, speed, and self-hosting-friendly options
Features that depend on structured output — automatic lead capture, ending a resolved chat, and human handoff — are most consistent on OpenAI and Anthropic models. Smaller open models (e.g. Groq’s GPT-OSS, some Grok variants) handle these well most of the time but can occasionally miss a step. If you find a model isn’t capturing leads or closing chats reliably, switch to a stronger model like GPT-4.1 or Claude.

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Model Name

Pick a suggested model from the dropdown, or choose “Custom model ID” to type any model your provider supports (handy when a provider ships a new model before this list updates). Suggested models:
Model IDs change over time as providers release and retire models. If a suggested ID stops working, use Custom model ID and paste the current identifier from your provider’s docs.

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API Key

Your provider’s API key for authentication. Security measures:
  • Keys are encrypted before storage
  • Keys are never logged or exposed in plaintext
  • Access is restricted to authorized systems only
  • Regular key rotation is supported
  • Compliance with SOC 2 standards
Never share your API keys or commit them to version control. ChatterMate encrypts and stores them securely.

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Best Practices

  1. Provider Selection
    • Start with OpenAI’s GPT-4.1 / GPT-4o for best overall performance
    • Consider Anthropic’s Claude for complex reasoning tasks
    • Use Groq (GPT-OSS / Llama) when you want the fastest, lowest-cost inference
  2. Model Choice
    • Balance between capability and cost
    • Test different models before production
    • Monitor usage and adjust as needed
  3. Security
    • Use environment-specific API keys
    • Rotate keys periodically
    • Monitor usage for anomalies

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What’s Next?

After configuring your AI provider:
  1. Test the configuration with sample queries
  2. Customize the AI agent’s behavior
  3. Add domain knowledge to improve responses
  4. Set up human handoff rules

Customize AI Agent

Next: Learn how to customize your AI agent’s behavior