Features
Customize AI Agent
Configure and personalize your AI agents for optimal customer support
AI Agent Customization
Customize your AI agents to provide consistent, on-brand customer support that aligns with your organization’s voice and requirements.
Basic Configuration
Instructions
Configure detailed instructions for your AI agent to:
- Define how the agent should behave and communicate
- Set guidelines for handling customer interactions
- Establish response patterns and tone
Transfer to Human
Enable automatic transfer to human agents when:
- AI agent can’t handle the query
- Customer specifically requests human support
- Complex issues require human intervention
When transfer is enabled, you can select specific user groups that can handle transferred conversations.
Customer Feedback
- Enable/disable automatic rating requests at chat end
- Collect customer satisfaction metrics
- Track agent performance
Status Management
- Toggle agent between Online/Offline states
- Offline agents won’t accept new conversations
- Status is clearly displayed to customers
Knowledge Base
Next: Learn how to enhance your AI agent with domain knowledge