Features
Chat Management
Manage customer conversations and chat assignments in ChatterMate
Chat Management
Monitor and manage customer conversations, handle chat assignments, and ensure efficient customer support.
Conversation Overview
Chat List Features
- Real-time conversation updates
- Message count indicators
- Timestamp information
- Customer email display
- Quick chat preview
- Conversation status
Chat Actions
Take Over
Transfer from AI to human agent
Assign
Route chats to specific agents groups
What’s Next?
After setting up chat management:
- Train your team
- Monitor performance
- Gather feedback
- Optimize workflows