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Help Center

Turn what your agents already know into a public, searchable help center. ChatterMate generates FAQs from your knowledge base (or imports them from a URL or PDF), lets you review and publish them as articles, and serves a fast, SEO-friendly site with AI-powered search and an optional embedded chat widget.
Public ChatterMate help center — search bar, browse-by-topic, and article cards

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Where to manage it

Open FAQ Manager in the dashboard. It has two tabs:

FAQs

Generate, import, write, review, and publish your questions and answers.

Customization

Branding, logo, header links, AI search, the chat widget, and your custom domain.
The Help Center is a Pro / Enterprise feature. On the community edition it is fully open.

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Building your FAQs

FAQ Manager — generate, import, search and publish FAQs grouped by category
There are four ways to fill your help center, and they all land as drafts you review before publishing:
Pick one or more knowledge sources and ChatterMate drafts grouped Q&A from their content. You choose which sources to use, and a credit estimate is shown before you start. Regenerating only processes sources that don’t already have FAQs.
Point at an existing help center or page. Two modes:
  • Q&A — AI extracts question/answer pairs (uses credits).
  • Articles — crawls the linked articles and imports them as-is in Markdown (no AI, no credits), re-hosting their images.
Upload a PDF and ChatterMate extracts Q&A pairs from its text.
Add a question and a Markdown answer yourself, with a rich editor and image uploads.
Imports and generation run in the background — you’ll be notified when they finish. Then review: edit answers (Markdown supported), organize categories, and publish the ones you want live. Bulk-select to publish, unpublish, or delete many at once.

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Customize the appearance

Help Center customization — logo, brand color, header links, AI search and chat-widget toggles
Under Customization you control how the public site looks and behaves:
  • Logo and brand color — applied across buttons, links, search and highlights.
  • Title and description — heading and SEO metadata.
  • Header links — up to six nav links back to your website.
  • AI quick summary in search — an instant AI answer above search results, grounded in your published FAQs.
  • Chat widget — embed an agent’s chat widget so visitors can start a conversation.
Changes apply instantly to your published site.

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The public site

Once enabled, your help center is live at https://{your-slug}.help.chattermate.chat. Visitors get:
  • Instant search across your published FAQs, with an optional AI answer on top.
  • Browse by topic — articles grouped by category.
  • Article pages with clean, shareable URLs and a “Was this helpful?” vote on each one.
  • The embedded chat widget when they need a human.
Everything is server-rendered for SEO, with a sitemap and per-article structured data.

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Custom domain

Serve the help center on your own domain (e.g. help.acme.com) instead of the default subdomain:
1

Add your domain

In Customization → Custom domain, enter your domain. ChatterMate shows the two DNS records to add.
2

Add the DNS records

At your DNS provider, add the CNAME (points your domain at ChatterMate) and the TXT verification record shown in the dashboard.
3

Verify

Click Verify domain. Once DNS resolves, the certificate is provisioned automatically and your help center goes live on your domain over HTTPS.

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Manage it from the CLI

Everything above (except knowledge-base generation) can be scripted with the ChatterMate CLI: 
# Create and publish an FAQ
chattermate help-center faq create --question "How do I reset my password?" \
  --answer "Open **Settings → Security** and choose *Reset password*." --status published

# Import an existing help center as articles (no AI)
chattermate help-center import url https://help.acme.com --mode articles

# Brand the site and add your logo
chattermate help-center configure --title "Acme Help" --brand-color "#4338CA" --enable
chattermate help-center logo set ./logo.png

# Connect a custom domain and verify it
chattermate help-center domain set help.acme.com
chattermate help-center domain verify

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Next steps

Knowledge Base

Add the content your FAQs are generated from.

CLI → Help Center

Automate FAQ and help-center management from your terminal or CI.