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Telegram

Telegram is the fastest channel to go live — no review, no approval. You create a bot with Telegram’s @BotFather, paste its token into ChatterMate, and your AI agent answers every message the bot receives.

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What you’ll need

  • A Telegram account (to talk to @BotFather).
  • Two minutes.

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Step 1 — Create a bot and copy the token

1

Open BotFather

In any Telegram app, search for @BotFather (the one with the blue verified checkmark) and open a chat with it.
2

Create the bot

Send /newbot. BotFather asks for:
  • a display name (e.g. “Acme Support”) — what customers see.
  • a username ending in bot (e.g. acme_support_bot) — must be unique.
3

Copy the token

BotFather replies with a token that looks like 123456789:AAF.... Copy it — this is the only credential ChatterMate needs.
Treat the token like a password. Anyone with it can control your bot. If it leaks, send /revoke to BotFather and reconnect with the new token.
Optional polish, all via BotFather: /setdescription, /setabouttext, and /setuserpic to give the bot a description and avatar. /setprivacy → Disable lets the bot read all messages in group chats (leave enabled for one-to-one support).

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Step 2 — Connect in ChatterMate

1

Open the Telegram card

Go to Settings → Integrations and click Connect on the Telegram card.
2

Paste the token and pick an agent

Paste the bot token, choose the AI agent that should answer, and confirm. ChatterMate validates the token with Telegram, then registers the webhook automatically — there’s nothing to configure on Telegram’s side.
Self-hosting: Telegram delivers messages via webhook, so it needs to reach your backend over public HTTPS. Make sure BACKEND_URL is your public domain (not localhost) before connecting — ChatterMate surfaces Telegram’s exact error if the webhook can’t be set.

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Step 3 — Test it

Open your bot in Telegram (search its username), send a message, and your assigned AI agent replies. The conversation appears in Conversations with a Telegram badge. To hand off to a human, open the chat and click Take Over Chat — your replies go straight back to the customer on Telegram.